UNIGEM

Next Generation ‘Unified Guest Engagement System’ for Smart Hospitality Services and Unparalleled Guest Loyalty
Project ID
Funding Organization:
Funding Programme:
SME instrument phase 1
Funding Instrument:
Innovation Action
Start Date:
01/06/2017
Duration:
6 months
Total Budget:
71,429 EUR
ITI Budget:
12,200 EUR
Scientific Responsible:

UNIGEM is a new platform under development by m-hospitality. UNIGEM aspires to foster a new paradigm in the travel sector by expanding and automating the operations of local ecosystems in hospitality and tourism. UNIGEM will engineer unparalleled guest engagement and loyalty by (1) dynamically matching hotel and destination offerings with individual guests’ distinct and real-time needs, and by (2) co-creating & co-shaping unique individualised guest experiences fuelling individualization revolution in the hospitality industry.

A Feasibility Study for UNIGEM was funded by EU in this SME instrument Phase 1 project and explored the business potential of UNIGEM, analyzing in depth stakeholders needs, market and market potential, competition, technological feasibility of UNIGEM, relevant patents and financial viability.

Consortium

H and S Technology Solutions SA (HSTech) – Coordinator
Centre for Research and Technology Hellas/Information Technologies Institute (subcontractor)
Client First Associates (CFA) (subcontractor)

Contact

Dr. Dionysios Kehagias
(Scientific Responsible)
Building A - Office 2.14

Information Technologies Institute
Centre of Research & Technology - Hellas
6th km Harilaou - Thermis, 57001, Thermi - Thessaloniki
Tel.: +30 2311 257716
Fax: +30 2310 474128
Email: diok@iti.gr

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